We’d Love to Hear from You – Urbanndrip
For faster support, drop your query on WhatsApp and our team will respond within 24–48 hours.
For faster support, drop your query on WhatsApp and our team will respond within 24–48 hours.
Exchange & Return Policy
At Urbanndrip, we want you to love what you wear. If you receive a defective or incorrect item, you can request an exchange or return within 3 days of delivery. Products must be unused, unwashed, and in their original packaging with all tags attached. Once your return is approved, we’ll arrange a pickup or guide you through the process. Refunds (if applicable) will be initiated to your original payment method within 5–7 business days after quality verification.
Please note that customized or discounted items are not eligible for return or exchange.
Cancellation Policy
Orders at Urbanndrip can be cancelled within 12 hours of placing them, provided they haven’t been processed or shipped. Once your order is shipped, it cannot be cancelled.
If payment has been made and the order is successfully cancelled within the allowed time, the full amount will be refunded to your original payment method within 5–7 business days.
Urbanndrip reserves the right to cancel any order in case of product unavailability, payment issues, or technical errors. In such cases, a full refund will be issued promptly.
For cancellation requests, please reach out to our team through WhatsApp or email with your order details.